Booking

1. How does this work?

• Departure: Select the airport you will depart from and airport you will arrive to
• Return: Select the airport you will return from and airport you will arrive to
• Include your travel dates
• Include the cost of the flight, including all taxes
• Upload a screenshot of the exact flight information (must include the site of flight search, departure information, return information, times, cost of flight, & airline)

2.Do you run a credit check?

• No. We do not rely on your credit score to conduct business with us. You will pay your balance over a period of time using whatever method(credit or debit) of payment you prefer.

3. When will I receive my flight confirmation?

• You will receive your confirmation within 24 hours of the final installment payment. The information will include your record locator/confirmation # provided directly from the airline. You will be able to use that information to search for your reservation on the airline’s website and check-in 24 hours prior to your departure date to obtain your actual ticket.
• We will share this information to you via the email provided at time of checkout. If you’ve checked your email within 24 hours of final payment and have not received your confirmation, please notify us immediately.

4. Do you charge a service fee?

• Yes. A one-time service fee is charged at the time of purchase, which is automatically calculated based on the total cost of the flight.

5. How far in advance should I book from the date of departure?

• You must book with us at least 15 days before the departure date.

6. Can I purchase a one-way flight?

• Yes. You can purchase any type of flight that suits your travel needs (i.e. roundtrip, one-way or multi-city). However, you must provide a clean and legible screenshot for any trip.

7. Is there a minimum amount required to book?

• Yes. In order to book with us, the total cost of your flight, including taxes, must be at least $250.

8. How do you handle seating assignments?

• Unfortunately, we cannot select seats on your behalf. If you prefer a particular seat, you will have to make that selection at the time of check-in for your flight.

9. What if there is a flight change before I pay my last installment?

• Our customer service team will notify you via email immediately of all changes to your flight. If you are not happy with those changes, please let us know so we can help to resolve the matter. Please note, all changes are made directly from the airline so we have no control over that process.

10. Can I book a flight on behalf of someone else?

• Yes, most certainly. The process will be the same for booking for someone else; however, at the time of checkout, you will provide the traveler’s full name and date of birth (NOT YOURS). You may pay for the ticket using your personal card but ensure the traveler’s name (spelling) is correct.

11. How many people can I book on one reservation?

• You can book up to 5 people on your reservation. We will need the full names and date of birth of each passenger as it is shown on their ID or passport. Remember, your installments will be based on the total cost of the flight.

12. Can I use my frequent flyer miles number and/or add my TSA Known Traveler’s Number?

• You certainly can; however, we will not be able to add that information for you. We want to make sure your privacy is protected so we will not collect that data. You can always add that information with the airline after you receive your ticket information.

Payment

1. Can I use a different card to pay for my installments than I used to pay the deposit?

• Absolutely. Please notify us so that we can update your profile. If not, it will charge the card on file.

2. Can I change my payment dates?

• Yes but please notify us via email and let us know how you would like to make the adjustment.

3. My credit card was lost or stolen. What should I do?

• You can either email customer service or update the information yourself by logging into your account.

4. Can I make additional payments outside of my regular installment schedule?

• Absolutely, yes. This is strongly encouraged especially if you want your confirmation/ticket much sooner. All you have to do is notify the customer service team how much additional you want to pay and when you’d like your card to be charged.

5. I need to cancel my booking but have not completed my installments. What should I do?

• Cancellation is usually allowed within 24 hours for your upfront payment, excluding the service fee. If a cancellation request is received after the 24 hour period, any prior payment is non-refundable.

6. How will I know when to make my next payment?

• Once your deposit is completed, you will receive an email confirmation. If you would like to see your payment schedule, please login to your portal to view these details and note your upcoming due dates.

7. Who should I contact to receive a refund or make changes after I’ve paid my booking in full?

• Once we’ve released your confirmation to you, you will have to contact the airline directly to make any changes.

8. If I need to cancel my booking, is the service fee refundable?

• Unfortunately, the service fee is non-refundable. We collect the fee to ensure we can provide all service(s) to you efficiently and effectively.